My skills are transferable.
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Working with Product
Content Strategy is best incorporated at the Product level. I regularly meet with product managers to determine priorities, timelines, opportunities, and to discuss our user needs, mental models, and expectations.
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Working with Engineering
From product ideation to design concepts and validation, I regularly check in with engineers to make sure our ideas and work align with the product’s technical feasibilities and their workload availability.
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Working with Design
I work with designers to optimize design concepts within the bounds of what’s technically feasible. I love working with UX researchers to figure out how we can optimize user feedback and content validation.
Recent Challenges
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Q: A stakeholder doesn’t see the value in the recent changes we’re trying to make and is blocking progress. How do we work around this?
A: You don’t. You work with them to understand their view and go from there. Stakeholders are often experts and when they express concerns, they either have a point we hadn’t fully taken into consideration and/or their friction is coming from a misalignment or misunderstanding between our expectations and theirs on what a change will do to the product/user. Listen and collaborate to come up with the right solution. -
Q: How do you provide users with a better experience when one of your projects is deprioritized for the new year?
A: Don’t let perfection prevent progress. Determine what you can change between now and when you move onto a new project and get to work. There’s (almost) always something you could do if you get creative enough. -
Q: How do you restructure the Information Architecture (IA) of a document management system (DMS) while respecting the original boundaries of organizing documents by retention rules?
A: Craft a UI (user interface) that prioritizes user mental models, regardless of retention, while the IA and “backend” prioritizes retention. Work closely with Engineering partners to connect these dots for a scalable, mostly automated, DMS that works for everyone. -
Q: Why can’t we implement a quick tagging feature where we allow users to create their own tags?
A: Humans make errors and our search functionality as it stands doesn’t have the ability to work around those errors. Let’s work on an automated tagging feature for the upload process AND update our search feature to include faceted search/navigation.